Frequently Asked Questions
We are a small, family-run, independent locksmith business. We cover all areas of Sutton Coldfield and surrounding areas. We have years of experience, which makes us a locksmith you can trust with any of your requirements.
We aim to get to our customers within 30 minutes maximum. In most cases sooner! We are a 24/7 locksmith service.
Well, this depends on the locksmith service you require. We do not have a call out fee and offer a free no obligation quote, and the price you are quoted for is the price that you pay! There are no hidden charges!
Yes! We are a small, independent, family-run business. We are not a call centre or agency. The person you will speak with is the actual locksmith, who will be doing the job if required and will be able to answer any questions, as they are a fully trained locksmith, with years of experience.
Yes! Most of the work we do is by pre-booked appointment. Emergency callouts are only one of the services we provide as a professional locksmith. For an appointment please call: 0751 76 84 999.
We cover Sutton Coldfield and all surrounding areas, including, but not limited to:
- Walmley,
- Boldmere,
- Four Oaks,
- Mere Green,
- Minworth,
- Wylde Green,
- Falcon Lodge,
- Reddicap Heath,
- Streetly,
- Little Aston,
- Whitehouse Common,
- Curdworth,
- Water Orton,
- Coleshill,
- Wishaw,
- Bassetts Pole,
- Shenstone,
- Erdington
- Castle Vale
- Castle Bromwich
- B23, B24, B72, B73, B74, B75, B76
All the locks that we use are from leading lock manufacturers. We stock locks and parts to suit all customers’ needs, but do not compromise on the quality of our products or services. We are proud and trusted suppliers of a wide range of Ultion locks, including the 3 star plus, the 3 star and 1 star (when fitted with the 2-star handles), which are covered by the Ultion £2000 burglary guarantee. Please see the terms and conditions here.
Yes! We fix all UPVC doors and windows, double glazed windows, wooden window locks, sash window locks and more. As locksmiths, we fix all common window lock problems:
- Windows that will not lock
- Windows that will not open or close
- Broken window lock handles
We always try non-destructive entry solutions first, but in some cases, it is not possible to gain entry without damaging the lock, which we can replace. We will not damage the door, just the lock if we cannot get in non-destructively. As an experienced, professional locksmith, non-destructive entry is always our preferred method. We will not damage your door!
Yes! We offer a minimum 12-month guarantee, on all parts fitted. If for some reason you are not happy with the work completed, we will always come back until you are 100% satisfied. We believe as a professional locksmith, we are very committed to providing the highest level of customer service, which we believe is rivalled by no other locksmith company!
We provide a wide range of services on doors and windows, for UPVC doors and windows, patio doors, mortice locks, night latches, safes, garage doors, composite doors and many more. We repair all window locks and handles, including UPVC, wooden windows, double glazed, sash window locks and more. If it is not mentioned, the chances are we can still help! We can solve all the most common problems that your doors and windows will encounter, for example, keys turning in the lock, broken handles, broken lock mechanism, door not locking, snapped key in lock and many more. We pride ourselves on giving our customers the best options for the best outcomes, whatever your situation, we can complete all your requirements and needs.
